Mbi918 Terms and Conditions – Platform Policies & Rules for Malaysia

These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("Member" or "User") and mbi918 ("Platform", "we", "us"). This document governs your use of the mbi918 website, mobile app, and all services provided under the mbi918 brand.

By clicking the "Register" button, accessing any part of the platform, or using any of our services, you expressly acknowledge that you have read and fully understood this Agreement, and agree to be bound by all terms contained herein. This consent is voluntary and made of your own accord.

Mbi918 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice. It is your responsibility to review this page periodically to ensure you are always aware of the current applicable terms.

To register and use mbi918 services, you must meet all of the following eligibility requirements at all times:

• You must be 18 years of age or older at the time of registration and whenever you use the platform.
• You must be a legally eligible individual capable of entering into a binding agreement under the laws applicable in your country or region of residence.
• You are not on any self-exclusion list of any gambling platform or recognised exclusion programme.
• You are not registering on behalf of another person, corporate entity, or any third party without written authorisation from mbi918.
• Your use of the mbi918 platform does not violate any laws, regulations, or ordinances applicable in your current place of residence.
• You have never been banned or restricted from using mbi918 or any related platform due to a prior violation.

Mbi918 reserves the right to request proof of identity or verification documents at any time to confirm your eligibility. Failure to provide the requested documents within the specified timeframe may result in temporary suspension or closure of your account.

The KYC (Know Your Customer) process is part of our commitment to platform compliance and security. All documents collected during this process are handled in strict accordance with the mbi918 Privacy Policy.

Each individual is only permitted to hold one (1) account only on the mbi918 platform. Registering multiple accounts for any purpose, including claiming bonuses repeatedly, is strictly prohibited and constitutes a serious violation of these terms.

During registration, you are required to provide accurate, current, and complete information. This includes your full name as shown on your ID, date of birth, a valid mobile number, and an active email address. Providing false or misleading information is sufficient grounds for account closure and forfeiture of any balance without refund.

Your account security responsibilities include:

• Keep your password confidential and do not share your login credentials with anyone, including family members.
• Notify mbi918 immediately if you suspect your account has been accessed without authorization or your password has been compromised.
• Update your personal information whenever changes occur, especially your phone number and email address.
• Do not allow others to use your account to play or manage transactions.

Mbi918 will not be held liable for any financial loss or other damages resulting from unauthorized access to your account caused by your own negligence in safeguarding your login credentials.

Mbi918 accepts deposits via multiple secure and trusted payment methods, including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and supported cryptocurrencies. All transactions are processed through payment channels protected by 256-bit SSL encryption.

Deposit Policy:

• The minimum deposit is RM 30 per transaction.
• Deposit funds will be credited to your account in under 60 seconds for supported instant deposit methods.
• Mbi918 does not charge any processing fees for deposits. However, third-party payment providers may apply charges based on their own policies.
• All deposits must come from legitimate sources and not from any illegal activity.
• Mbi918 reserves the right to request proof of source of funds for deposits exceeding certain limits, as part of anti-money laundering measures.

Withdrawal Policy:

• Minimum withdrawal is RM 50 per request.
• The recipient bank account holder's name must exactly match the name registered on your mbi918 account. Withdrawals to third-party accounts will not be processed under any circumstances.
• Withdrawal requests submitted before 5:00 PM on business days are typically processed on the same day. Requests submitted after 5:00 PM or on public holidays will be processed on the next business day.
• Mbi918 reserves the right to request additional identity verification before processing large or unusual withdrawals.
• Withdrawals may be temporarily held while a security review is conducted. This process is in place to protect your interests as a member.

Mbi918 offers a variety of bonuses and promotions from time to time to reward our loyal members. All bonuses and promotions are subject to the specific terms and conditions stated alongside each offer on our Promotions page.

General principles that apply to all mbi918 bonuses:

• Each bonus has a rollover requirements (wagering requirements) that must be fulfilled before any withdrawal from bonus funds is permitted.
• Rollover requirements are calculated based on the bonus amount received, multiplied by the rollover factor specified for the relevant promotion.
• Not all game types contribute equally toward meeting rollover requirements. The contribution percentage for each game category is stated in the specific promotion terms.
• Bonuses received may only be used for play on the mbi918 platform and cannot be transferred, sold, or directly converted to cash.
• Mbi918 reserves the right to withdraw a bonus if there is any indication that it has been misused, including low-risk betting to meet rollover requirements without genuine intent to play.
• Each member is entitled to receive each type of bonus once only, unless stated otherwise. Using multiple accounts to claim the same bonus is prohibited.

All games available on the mbi918 platform are powered by software from accredited providers that have undergone independent audits to ensure genuine fairness and randomness. The random number generators (RNG) used have been certified by recognized third-party testing bodies.

Specific rules that apply to all games on mbi918:

• All game results are final once a round is completed. No appeals may be made on the basis of disagreement with a valid outcome.
• Any technical malfunction occurring during a game will be resolved based on mbi918's system records. We will restore the balance to its pre-malfunction state if no verifiable outcome can be confirmed.
• The use of automated software, bots, or any tool that automates in-game actions is strictly prohibited and constitutes grounds for immediate account closure.
• Bets exceeding the maximum limit set for a game will not be processed. The betting limits for each game are displayed within the game interface itself.
• In live casino games, the dealer's decision is final unless there is a clear technical error that can be verified through video recording.

Mbi918 is not responsible for any internet connectivity issues on the member's end during an active gaming session. It is recommended that you ensure a stable internet connection before starting a session, especially for Live Casino games.

Mbi918 is committed to maintaining a safe, fair, and enjoyable gaming environment for all members. The following behaviors are strictly prohibited and may result in disciplinary action, including account suspension or closure:

• Fraud and system exploitation: Any attempt to exploit technical vulnerabilities, software errors, or weaknesses in the payment system.
• Collusion: Colluding with other members to gain an unfair advantage in games, particularly in poker or live table games.
• Money laundering: Using the mbi918 platform to process or conceal funds obtained through illegal activities.
• Misconduct in live chat: Using offensive language, threats, or harassment toward support staff or other members in chat rooms.
• Use of VPN to conceal location: Using a VPN or proxy to bypass established geographical restrictions.
• Unjustified chargeback: Initiating credit card chargebacks or disputing payments without valid grounds after a transaction has been successfully processed.

If mbi918 suspects any improper conduct, we reserve the right to suspend the account, hold withdrawals, and conduct an internal investigation. mbi918's decision in such matters is final.

Mbi918 reserves the right to temporarily suspend or close any member's account for the following reasons:

• Violation of any section of these Terms and Conditions.
• Suspicion or confirmed evidence of fraud, collusion, or money laundering activity.
• Failure to provide the requested identity verification documents within the specified timeframe.
• Requests from relevant authorities based on legal requirements.
• The member has been found on a recognised gambling exclusion list.

Members also have the right to close their own account at any time upon voluntary request. To do so, contact the mbi918 customer support team via Live Chat. Any valid balance in your account will be processed for withdrawal in accordance with standard procedures once all conditions have been met.

In the event of account closure due to a terms violation, mbi918 reserves the right to withhold all or part of the account balance, including cash and bonuses, based on the outcome of an internal investigation.

To the extent permitted by applicable law, mbi918 shall not be liable for:

• Any direct or indirect financial loss incurred through use of the platform, including gambling losses.
• Service disruptions caused by system maintenance, cyberattacks, natural disasters, or circumstances beyond mbi918's reasonable control.
• Data damage or loss resulting from device vulnerabilities or internet connectivity issues on the member's end.
• Any act or omission by a third-party payment provider that results in a delayed or failed transaction.
• Any losses arising from the use of your account by an unauthorized third party as a result of your own negligence.

Mbi918 provides the platform on an "as-is" basis and makes no guarantee that it will operate without interruption at all times. However, we are committed to maintaining high availability standards and will always work to resolve any technical issues promptly.

Mbi918 reserves the right to amend, update, or replace these Terms and Conditions at any time. Significant amendments will be communicated to members via their registered email or in-platform notification. Minor amendments may be implemented without specific notice.

If you do not agree with any amendments made, you have the right to withdraw from the platform by closing your account before the amendment takes effect. Continued use after the effective date constitutes your acceptance of the amended terms.

This document, together with our Privacy Policy and Responsible Gaming Policy, constitutes the entire agreement between you and mbi918 regarding use of this platform. Any prior communication, verbal or written, that conflicts with these terms shall have no effect.

If you have any questions regarding these Terms and Conditions, please contact our customer support team via Live Chat, available 24 hours a day, 7 days a week, or by email at [email protected].